Insured delivery

Every shipment is fully insured and signature-confirmed. Delivery timing varies by listing type and authentication flow.

Fast Ship and Ready to Ship

Fast Ship items dispatch within 24 hours of payment confirmation. Ready to Ship items typically dispatch within a few business days. Items going through IGI authentication require additional time for grading plus transit. Learn more about shipping and customs in our Support Center.

48-hour review and Free Relist

Your payment is held in escrow for 48 hours after delivery. If the item is not right for you, you may relist it on GEMGEM commission-free. Initiate within 30 days of delivery; your listing stays active for up to 90 days.

For other queries, please contact our Support Center .